huangyhg

iso 9001 employee training manual
hello everybody,
i was wondering if anybody out there has the
bones of an iso9001 training manual for employees,
ie..how to train all personnel to follow the
procedures etc outlined in the qa manual.
i would be most greatful for help or direction
thanks geoff rawlinson
try "
training can be in any format, the important thing to do is document that training has been conducted in a training record for each employee. depending on the criticality of the training, some level of competance gage may also be required. proving competance can be documented with writen tests that are also retained in the training records.
madmango
"probable impossibilities are to be preferred to improbable possibilities."
iso 9001:2000 does not require an iso9001 training manual. iso9001 does not even require that all employees read the quality manual. it requires employees to be familiar with the procedures for activities they do that affect quality. not all persons need to read the quality manual. not all persons who read parts of the quality manual need to read all of the quality manual.
switching gears in case you really meant measuring training effectiveness as several responses seem to indicate.
as an iso 9001:2000 registered company, one should define competencies & measure the competencies, keeping a record of said measurement.
when i was a qa manager at an industrial construction company, we defined competency for each company position in skills & education for each job function. skills required testing of some sort - i.e. welders had to be tested & qualified per contractual code requirements (i.e., api1104, d1.1, b31.3, b31.1,...) for the position we were hiring them for. education requirements met were shown by having a copy of a transcript.
those who were issued sets of manuals were required to return a sheet indicating they had read the revision or new released document, understood it, and had communicated it to those working for them that were affected by the document. btw, we were compliant with iso 9002:1994, but not registered.
policies describe:
"why" the activity occurs
procedures describe:
"what" the activity is-
"who" performs the activity-
"when" the activity is takes place-
work instructions describe:
"how" the activity is performed.
back to training. i went through a professional trainers certification program about 10 years ago with texas a&m. there are four basic kinds of training evaluations according to kirkpatrick:

__________________
借用达朗贝尔的名言：前进吧，你会得到信心!
[url="http://www.dimcax.com"]几何尺寸与公差标准[/url]